Q: I still have more questions; how can I contact you?
A: For further questions, please email us at firstname.lastname@example.org or use the contact us page.
Returns & Refunds
Q: What’s your return policy?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The purchase must be unused and in its original condition with the original packaging.
Q: How do I return my order?
A: To process a return, please contact us at email@example.com. Please understand that all returns must be pre-approved by emailing us before sending any products back to us.
Q: What do I do if my order arrives damaged?
A: If your purchase arrives defective or damaged, please contact us immediately at firstname.lastname@example.org with a description and image of the damage, and we will get back to you right away.
Q: I received the wrong goods, what do I do?
A: We are sorry for any inconvenience this has caused. Please contact our customer service team via email@example.com or our contact us page, so that they can work to get you your correct product as soon as possible.
Q: Can I exchange my product?
A: We don't offer direct exchanges at the moment. To make the returns process as easy and efficient as possible for you, we only offer refunds. Once the return is accepted, customers can make a separate purchase for the new item that they want.
Q: How long does a refund take to process?
A: Once we have received your returned package and inspected the products, you will be contacted via the email address provided in your original order. Please be aware that it may take some time before a refund is officially posted on your account.
Q: How long will it take me to get my order?
A: Due to the high demand for our products, please allow between 3 to 4 weeks for your order to arrive.
Q: How much does shipping cost?
A: Shipping cost varies depending on location and will be calculated at checkout.
Q: Do you ship internationally?
A: Not at the moment, but will be offering international shipping in the near future.
Q: How do I track my package?
A: All orders include a tracking number. We will email your tracking number after your order is processed and dispatched.
Q: Can I cancel or change my order?
A: If you need to make changes/cancel an order you have placed, please email us at firstname.lastname@example.org right away.
Q: How do I check the status of my order?
A: When placing your order, please allow up to 3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.
Q: I ordered two products, but I only received one ... what's going on?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry. It's quite normal for you to receive one product a few days before the other.
Q: Does My Nanny Gift charge sales tax?
A: Products are subject to tax according to the laws of their destination. Sales tax will be calculated at checkout.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information, and it will be used only once when purchasing your product. We never store information about our customers' private details!
Please don't hesitate to email us at email@example.com should you have any further questions about our products. We're always happy to help.