Shipping & Refund Policy
All our orders have a process time of 2-8 business days, depending on the product and place of distribution. Most items will take 5-8 business days to ship the order. Delivery time can be anywhere from 2-30 business days. The large difference in business days is due to the fact that we are shipping from international markets or because specific products are made to order. Few items can take up to two months to fully complete the order. Make sure to read the description on each item.
After the order is shipped out and received by the carrier, you will be updated throughout the entire process until your package has been delivered to you.
Please allow 12 hours for the tracking information to update.
Shipping Address Changes
If you would like to change the shipping information, please contact us immediately with the new address information so we can adjust the order. If the order has already been processed, we will not be able to change any information. Please make sure all information is looked over and spelled correctly before confirming the order.
Shipping Methods, Costs, and Delivery Times
My Nanny Gift ships to all of North America, (USA, Mexico and Canada).
Shipping costs and times will vary based upon product, location of departure and size/weight of product. Based on the products purchased, you may be receiving multiple packages with different expected delivery dates.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
Any My Nanny Gift exclusive products will have a flat rate of $6 for shipping except for orders under $5, there will be a shipping rate of $1, for small orders. Standard shipping, depending on order cost will be $6-$8. Any order over $150 will be offered FREE shipping. Depending on company of distribution, shipping fees will be applied on products based on individual distributors and the sum will be calculated during checkout.
Products shipping from China will take 3-8 days to process and 8-14 days to ship. Delivery, however may be around 30 days.
As of now, We only offer Standard, Standard-flat, Standard-free and FREE shipping. Shipping rates are subject to change at any time under the discretions of the business.
Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email at email@example.com and we can contact the shipping company to investigate the issue.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.